Our Commitment to Your Satisfaction
At XtraGud, we value our customers' satisfaction. Our Return Policy protects you against 'damaged,' 'defective,' and 'not as described' products – for both new and refurbished items.
Replacement is a service supplied directly by the relevant sellers under this policy, in which they give you the choice of an exchange or replacement.
3 days from delivery date
Exchange only (no refund)
Unused with original packaging
If you receive a product that is missing, broken, or different from what you ordered, please send us an unpacking video and a photograph to support@xtragud.com within 24 hours of delivery.
Please send us a photo and video of the malfunctioning products within 72 hours. We will do everything necessary to rectify the problem and provide a replacement.
Once the product has been picked up, it will be checked for the following conditions:
| Category | Conditions |
|---|---|
| Correct Product | IMEI/name/image/brand/serial number will be matched. |
| Complete Product | All in-the-box accessories (like chargers, cable, etc.), freebies and combos should be present. |
| Unused Product | Product should be unused, without stains and with non-tampered quality check seals. Devices should be formatted and screen lock disabled. |
| Undamaged Product | Product should be undamaged without scratches, dents, tears or holes. |
| Undamaged Packaging | Product's original packaging/box should be undamaged. |
Replacement will be processed only if the aforementioned conditions are met. Please ensure the above to speed up the processing of your replacement.
In case of any refunds approved by XtraGud, it will take 7-10 days for the refund to be processed to you.
Our customer support team is here to assist you with any questions about returns, refunds, or exchanges.
Call us at
+91 9430382681
Email us at
support@xtragud.com
Working hours: Monday to Saturday, 9:00 AM to 6:00 PM IST
Last Updated: November 30, 2025
Our support team is ready to help you with any questions about returns, refunds, or exchanges.